Airport Assistance Services at I Gusti Ngurah Rai International Airport

With several international operations, the immigration and security lines at DPS can become overcrowded. AirportAssist helps passengers go through the required airport processes more effectively and in coordination. The service comes in very handy for families, business travellers, elderly passengers and visitors who are on limited time schedules.

Meet and Greet assistance is a solution that assists travellers by having someone at Bali Airport to meet them. At the airport, passengers will be escorted to their departure gate and through the terminal area; on the other side, assisted to their seats, provided with assistance as they walk through the terminal area and given directions to their driver/taxi/bus to their destination, including pick-up or drop-off of bags.

Eligible travellers are served by the airport facilities, which have airline & independent lounges! AirportAssist can assist passengers in choosing the appropriate lounge, and even to a specific location, at the airport without needing to take time. Access is in accordance with airline status, travel class, membership, admissions or the current state of the individual lounge.

VIP Airport Assistance at DPS is all about privacy, comfort and personal coordination. AirportAssist is able to assist travellers at check-in, within the airport premises, to retrieve their bags and at check-in for onward travel. For important passengers, executives, families and travellers who appreciate a personal tour and guidance during their arrival, departure or passage.

The airport's immigration or terminal areas, or other areas that are overcrowded, may be draining for families, persons with disabilities or reduced mobility, and older persons. AirportAssist can help arrange for assistance of children, wheelchair services to the airport and from the airport to home or abroad while you are travelling to Bali Airport from home or abroad.

Baggage assistance is offered to assist passengers with their bags after they arrive at the airport terminal, at check-in, check-in baggage, and when transporting baggage to their next destination. The service is very convenient for families, groups and travellers who have 2 or more suitcases, and after a long international flight or before going to a hotel or resort.

• Please always check if you're going to the next flight from the Domestic or International Terminal. When travelling from an international flight to a domestic flight, passengers might have to go through immigration, pick up their bags and go through the departure procedures once more.
• For those who want to join two terminals, allow a two-hour wait. Three to four hours is a safer time when transferring from international to domestic, where a bag is required to be collected and rechecked.
• Access to free Wi-Fi in the areas for the passengers. Keep track of your flight screen at the airport and your airline's app for any changes in gates.
• It is quite common to be involved in traffic accidents in Bali, especially in the Kuta area and southern Bali, because of unpredictable traffic there, so it's risky to leave the airport if you have a short layover in Bali.